Returns

The Artisans has a 14-day returns policy as of the point of purchase.

I’ll refund your item if it doesn’t meet the consumer guarantee requirements. I do not accept returns due to a change of mind.

I will look into each request on a case-by-case basis.

Some types of goods are exempt from being returned due to hygiene reasons.

To get a refund, you’ll need to send me the product back for assessment, including the proof of purchase and contact details. Return postage is at the buyer’s expense. If you’re approved for a refund, it’ll be processed, and a credit will be applied to your credit card or original method of payment.