Yarns’ shipping and refund policy
We have a 14-day refund policy as of the point of purchase. After this, we can’t offer a refund or exchange.
Yarns will refund your item if it doesn’t meet the consumer guarantee requirements.
We don’t provide refunds if you change your mind or purchase an incorrect item. We will, however, look into each request on a case by case basis.
Some types of goods are exempt from being returned due to hygiene reasons.
To get a refund, you’ll need to send us the product back for assessment, including the proof of purchase and contact details. If you’re approved for a refund, then it’ll be processed, and a credit will be applied to your credit card or original method of payment, within a certain amount of days.
The customer is responsible for selecting the correct shipping option from the list upon checkout.
If a shipping option is selected that is for the wrong item/area, the product won't be sent out until the full shipping cost is paid.
To get in touch about an incomplete shipping payment, please email firstname.lastname@example.org
Yarns stocks items on a limited-run basis.
We only replace items if they’re defective or damaged, not for incorrect sizing purchases or a change of mind.
If you need to exchange your item, and we have assessed the situation and agree, but the item is no longer in stock, you can choose to replace it with an item of equal value, or get a refund. Please contact us to arrange this.
Returns and refunds
To start the process for a replacement or refund of your product, contact us and we’ll supply you with our postal address via email.
You’ll be responsible for paying for the shipping costs of returning your item.
Shipping costs aren’t refundable, so if a refund is approved, it will have the original shipping cost deducted.
If you’re returning an item of high value we recommend using a trackable delivery service. We don’t guarantee that we’ll receive your returned item.
If you haven’t received a refund yet:
Check your bank account again in case it’s come through recently.
Contact your credit card company as it may take some time before your refund clears.
Contact your bank as there may be a refund processing time.
If you’ve done all of this and you still haven’t received your refund, please contact us.
Note: Currently international orders (outside New Zealand) aren’t available.