What is your returns policy?
Returns aren't accepted if you change your mind. However, if you find that something that has been delivered to you is faulty, I will be very happy to see the product returned and refund will be made.
What is your shipping policy?
Yarns currently ships within New Zealand regularly, and you can expect to receive your parcel within 3-10 days of purchase. For custom handmade orders, please allow a little extra time for bits and pieces to create your item to be sourced, as well as a little time for your item to be created — I can provide an estimate on creation and shipping time if you email prior to ordering custom items.
Yarns has yet to venture into international shipping, but I'm super keen to get started! If you're wanting to purchase an item and you live out of New Zealand, drop me a line and I can organize shipping quotes for the specific items you're interested in!
Any other questions?
Feel free to drop me a line here!